Cowell's Cleaners &Laundromat & Car Wash

7109 U.S. 70, Newport
Website: cowellcleaners.com
Phone: +1 252-223-6167

Opening hours:
Mon07:00-22:00
Tue07:00-22:00
Wed07:00-22:00
Thu07:00-22:00
Fri07:00-22:00
Sat07:00-17:00
Sunclosed

Categories: Car wash  Establishment  Laundry 

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Reviews

1
Jan 29, 2018

Deborah Ruiz

I have gone to this laundromat for 6+yrs, but I refuse to go, ever, again. Today as I was doing laundry, my son began to run around with another little boy. I corrected him a couple of times while putting laundry into the washers. Suddenly, I hear a worker literally SCREAMING at my son and the other little boy that they need to stop. She then began screaming at me and the other gentleman who had brought the other boy, that if we couldn't control our children, that we would have to leave. She then went on to say (scream) that if we didn't control them, she could call Social Services, because they have cameras there (to prove our lack of control). Later she came up to me specifically, and told me that she has received numerous complaints from other customers about my son's behavior, and that I should go to another laundromat. Let me be clear. My son is not perfect. He can sometimes be annoying and/or misbehaved, as ALL 5y/o boys can. But I have never received a verbal complaint from anyone, neither customers nor staff. In fact, maybe about a year ago, another worker complimented how well behaved my son was. I told her (the worker today) this is the 1st time anyone has ever spoken to me about my son's behavior, to which she forcefully stated that it wasn't, and that they have cameras to prove I've been there before, blah blah blah. (Never stated they have proof of his poor behavior before today...) I have never been treated so disrespectfully in any business establishment. I don't know if that worker got me confused with someone else... I don't care. You don't go screaming at children or adults, when they're customers. You speak rationally & calmly. And don't go threatening CPS. That goes well beyond unprofessional. Sounds vindictive because you're ticked off.


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