Cane Creek

Great products. Customer service left me not wanting to deal with Cane Creek again. Shock was brought in for service and on 4 occasions I requested the valve stem be replaced and that I would gladly pay extra on top of the overhaul price to have it done. After 2 weeks of waiting I received my shock, but of course, the valve stem was never replaced and I didn't want to leave the shock for another week so I accepted it but was frustrated that the service rep never heard me--even after the fourth request. I hope I never have to deal with them again.