I gave a star because it is required to at least give one. I was looking online at different travel agencies and came across this one. I called to let her know I was looking to take a vacation to Jamaica next year for my birthday. We briefly talked about what I want my vacation to consist of. Then she asked about budget. I threw out a price of $1000 per person (never having been on a vacation there). Then i proceeded to tell her that my budget was not set in stone and I wanted to hear options and depending on what was included i would be willing to spend more money. The first thing that came out of her mouth was "the cheapest thing i have that i can offer is...." That ended our conversation. She considered her service "cheap" and i feel as though I was prejudged. I am not sure if it because I am a young African American lesbian woman (all of which she knew) or because she assumed I am poor because of the number i threw out. Either way, if a customer does not use the word "cheap" then neither should you. A class or two need to be taken in customer service in 2015.
Also I have been looking at flights and for the time frame i want I can get flights for a little less than $400. She was trying to tell me that the flights start at $800/ person. Travel agents are supposed to offer better deals and have options. I could use expedia and get better customer service. At least there are options on there and not just "the cheapest" offer.
I would NEVER recommend that anyone work with a person with that caliber of customer service, or the lack there of.
All USA
I gave a star because it is required to at least give one. I was looking online at different travel agencies and came across this one. I called to let her know I was looking to take a vacation to Jamaica next year for my birthday. We briefly talked about what I want my vacation to consist of. Then she asked about budget. I threw out a price of $1000 per person (never having been on a vacation there). Then i proceeded to tell her that my budget was not set in stone and I wanted to hear options and depending on what was included i would be willing to spend more money. The first thing that came out of her mouth was "the cheapest thing i have that i can offer is...." That ended our conversation. She considered her service "cheap" and i feel as though I was prejudged. I am not sure if it because I am a young African American lesbian woman (all of which she knew) or because she assumed I am poor because of the number i threw out. Either way, if a customer does not use the word "cheap" then neither should you. A class or two need to be taken in customer service in 2015. Also I have been looking at flights and for the time frame i want I can get flights for a little less than $400. She was trying to tell me that the flights start at $800/ person. Travel agents are supposed to offer better deals and have options. I could use expedia and get better customer service. At least there are options on there and not just "the cheapest" offer. I would NEVER recommend that anyone work with a person with that caliber of customer service, or the lack there of.