Starbucks

First of all, the drive-through line has gotten MUCH quicker, in the past two months or so, than it was around the winter holidays and slightly before. Now, it's a pretty reasonable time, getting in and out. That, paired with that super sweet lady who wears her hair in a low ponytail and greets everyone like she already loves them, is why this place is getting such a high rating. I still can't bring my reusable containers in without getting the wrong drink put in it (I get the same drink often, and never have a mistake when it's in a Starbucks disposable), and a couple of the employees openly roll their eyes at what customers are saying. I know the morning rush is hard and often frustrating, but I work in customer service, and I also know that sort of stuff doesn't fly. Tasty drinks, a good stock, but you either get super positivity, or you get a bunch of attitude with your morning latte. Learn to vent that when you get off the clock.

This store is on the small side, but has a decent amount of seating. The "flow" is a bit off- with displays and table placement creating a bottleneck near the pick up area. The service was friendly, ( mobile order) but I'm giving only three stars because there seemed to be a lack of maintenance, even though the store wasn't busy. Un-bussed tables outside, paper on the floor in restroom and in table area, etc. for me that speaks less to staff, and more to management- are there periodic sweeps to ensure a clean store (inside and out?) this may seem like nitpicking, but with so many Starbucks available, every little detail counts, in terms of customer retention and repeat business.