At or about 6:45pm I visited this location. I was (undecided) as to what I wanted between the Pork Tenderloin Special and a Fish Sand which with Fries. LISA, FEMALE BLACK with braids, (identified as the manager on duty) was very nasty, unprofessional, rude, and unbecoming. Aforementioned, I did not know what I wanted. A Trainee, white female, was helping me. Another black girl, also with braids, wearing a hat, was also helping me. I was asking about the chicken and gravy meal. The black girl I just mentioned was showing me the menu. The Manager, (Lisa) rudely and abruptly intervened and stated to the white employee, "you should know the menu." I was floored. I then ordered the fish sandwich meal from the white employee. It was a total of $8.30. Lisa, the manger walked up to the black employee and stated I wish he would make up his mind. He gets on my nerves and he has complained about his food before. I overheard her and requested to speak with a manager. Lisa heard me and stated I am a manager what do you need? I stated I rather contact corporate. I then stated to the white employee that it's very rude for an employee to make negative REMARKS about a guest to another employee. Lisa walked over to me and loudly stated, "I am the manager if you have a problem you tell me not my employee." THIS ALL HAPPENED RIGHT IN FRONT OF ANOTHER GUEST. I REQUESTED MY MONEY BACK. AS I LEFT ANOTHER GUEST WHOM WITNESSED THIS STATED TO ME OUTSIDE SHE WAS SHOCKED AT HER BEHAVIOR. THIS MANAGER WAS VERY MEAN, RUDE, AND HAS NO PLACE IN CUSTOMER SERVICE WHATSOEVER.
All USA
At or about 6:45pm I visited this location. I was (undecided) as to what I wanted between the Pork Tenderloin Special and a Fish Sand which with Fries. LISA, FEMALE BLACK with braids, (identified as the manager on duty) was very nasty, unprofessional, rude, and unbecoming. Aforementioned, I did not know what I wanted. A Trainee, white female, was helping me. Another black girl, also with braids, wearing a hat, was also helping me. I was asking about the chicken and gravy meal. The black girl I just mentioned was showing me the menu. The Manager, (Lisa) rudely and abruptly intervened and stated to the white employee, "you should know the menu." I was floored. I then ordered the fish sandwich meal from the white employee. It was a total of $8.30. Lisa, the manger walked up to the black employee and stated I wish he would make up his mind. He gets on my nerves and he has complained about his food before. I overheard her and requested to speak with a manager. Lisa heard me and stated I am a manager what do you need? I stated I rather contact corporate. I then stated to the white employee that it's very rude for an employee to make negative REMARKS about a guest to another employee. Lisa walked over to me and loudly stated, "I am the manager if you have a problem you tell me not my employee." THIS ALL HAPPENED RIGHT IN FRONT OF ANOTHER GUEST. I REQUESTED MY MONEY BACK. AS I LEFT ANOTHER GUEST WHOM WITNESSED THIS STATED TO ME OUTSIDE SHE WAS SHOCKED AT HER BEHAVIOR. THIS MANAGER WAS VERY MEAN, RUDE, AND HAS NO PLACE IN CUSTOMER SERVICE WHATSOEVER.