Horrible customer service. Was told to “get out” of the store after the owner would not stop arguing with me about a return.
I purchased a chandelier 3 days ago and asked about the return policy and was told it can be returned 3 days after purchase as long as the chain was not cut. After hanging the chandelier, we unfortunately found it to be too large for our space so I took it back to the store today.
I dealt with the same lady for the return and she was clearly unhappy that I was returning it and was getting more irate the longer I was there. After crediting back my account, she saw that the wiring had been cut and became very angry. She said she couldn’t take it back because the wire had been cut. I reminded her that she specifically told me the chain couldn’t be cut and didn’t mention the wire when I inquired about the returns. She said “common sense” should tell me that when cutting the wires, the length of the chain will no longer work. Instead of arguing with her, I told her to go ahead and charge my credit card back for the chandelier and I would use it in another part of my home. To my surprise, she continued to argue with me about cutting the wires and how the chandelier was now “trash” even after I offered to keep and pay again for the chandelier.
After continuing to argue with me, she told me to take my credit and get out. As others have said, very unprofessional and cannot believe they can stay in business treating people this way.
All USA
Horrible customer service. Was told to “get out” of the store after the owner would not stop arguing with me about a return. I purchased a chandelier 3 days ago and asked about the return policy and was told it can be returned 3 days after purchase as long as the chain was not cut. After hanging the chandelier, we unfortunately found it to be too large for our space so I took it back to the store today. I dealt with the same lady for the return and she was clearly unhappy that I was returning it and was getting more irate the longer I was there. After crediting back my account, she saw that the wiring had been cut and became very angry. She said she couldn’t take it back because the wire had been cut. I reminded her that she specifically told me the chain couldn’t be cut and didn’t mention the wire when I inquired about the returns. She said “common sense” should tell me that when cutting the wires, the length of the chain will no longer work. Instead of arguing with her, I told her to go ahead and charge my credit card back for the chandelier and I would use it in another part of my home. To my surprise, she continued to argue with me about cutting the wires and how the chandelier was now “trash” even after I offered to keep and pay again for the chandelier. After continuing to argue with me, she told me to take my credit and get out. As others have said, very unprofessional and cannot believe they can stay in business treating people this way.