Made a reservation. Arrived and was told that because I had not rented from Payless before, I would need a copy of a utility bill or two other forms of identification (beyond my NC drivers license with my company credit card - if I was voting, I would have been ok!). None of these are something that I can generate on the fly. So I presented the agent with a copy of a Payless Rental Contract from 2016. Still not good enough. I hate to be surprised when traveling on business!!!! Luckily, Payless is in the same building as AVIS and AVIS doesn't have such nonsense procedures. If it had not been for AVIS my blood pressure would not have subsided. But, I will never ever never rent from Payless again.
All USA
Made a reservation. Arrived and was told that because I had not rented from Payless before, I would need a copy of a utility bill or two other forms of identification (beyond my NC drivers license with my company credit card - if I was voting, I would have been ok!). None of these are something that I can generate on the fly. So I presented the agent with a copy of a Payless Rental Contract from 2016. Still not good enough. I hate to be surprised when traveling on business!!!! Luckily, Payless is in the same building as AVIS and AVIS doesn't have such nonsense procedures. If it had not been for AVIS my blood pressure would not have subsided. But, I will never ever never rent from Payless again.