Dot Dot Dot

Fantastic venue. Would give it 4 or 5 stars for ambience. However am giving it 2 stars for repeated poor service on an administrative level. Visited for the first time in early Jan 2018 with friends. Loved it. Went online the next day and purchased the $10 membership. Never received an email confirm. Never received the card in the mail. Called and left 2 messages (that were never returned) asking when it would be mailed. The $10 was indeed charged to my AMEX on 1/14/18. Went back with several friends on Thurs May 17th. We arrived at 8pm. Explained the situation to the guy working the front door. He said I was "not in the system" but he would have a manager talk with me to resolve after I explained the charge date and the never returned calls. When we arrived - the place was at most 20% filled. After an hour I asked the waitress about the manager and she rolled her eyes and said said, "sorry, we are so unorganized here". Can anyone who works there tell me who to call to resolve. Seems ridiculous that this is hard to resolve as we are only talking about $10. But evidently it is.

Love Dot Dot Dot! It's my favorite new bar. Stefan, Peter and Lala are excellent bartenders. Drinks are amazing - my favorite is Lily Wants a Pony. Definitely worth waiting for a bar stool on a week night! Can't wait to go back.