Tru-Pak Moving charged me $500.00 for a shuttle that was not used. When I asked for a credit, I was told that I was not charged for the shuttle, even though the charge was clearly indicated on the estimate. I made a Better Business Bureau claim, to which Tru-Pak responded that the $500.00 charge in question was for the shuttle, which clearly confirms that I was charged $500.00 for a shuttle that was NOT used.
In addition, Tru-Pak Moving damaged my night table, and refuses to have it repaired.
Upon reporting the damage to Tru-Pak, the Executive Vice President, wrote: “Tru-Pak Moving Systems Inc. are always displeased when a customer is less than completely satisfied with the shipment of his or her household good after transit.” The letter included instructions for completing an attached claim form. I went to the trouble to complete the claim form and take photos, as instructed. I even sent the completed form and a letter by certified mail with a return receipt.
The response that I received was that Tru-Pak is not responsible for repairing my night table because I did not report the damage upon delivery at the storage unit. Tru-Pak knew that I did not discover the damage until moving my furniture out of the storage unit when they sent the instructions and claim form for filing.
All USA
Tru-Pak Moving charged me $500.00 for a shuttle that was not used. When I asked for a credit, I was told that I was not charged for the shuttle, even though the charge was clearly indicated on the estimate. I made a Better Business Bureau claim, to which Tru-Pak responded that the $500.00 charge in question was for the shuttle, which clearly confirms that I was charged $500.00 for a shuttle that was NOT used. In addition, Tru-Pak Moving damaged my night table, and refuses to have it repaired. Upon reporting the damage to Tru-Pak, the Executive Vice President, wrote: “Tru-Pak Moving Systems Inc. are always displeased when a customer is less than completely satisfied with the shipment of his or her household good after transit.” The letter included instructions for completing an attached claim form. I went to the trouble to complete the claim form and take photos, as instructed. I even sent the completed form and a letter by certified mail with a return receipt. The response that I received was that Tru-Pak is not responsible for repairing my night table because I did not report the damage upon delivery at the storage unit. Tru-Pak knew that I did not discover the damage until moving my furniture out of the storage unit when they sent the instructions and claim form for filing.