Banfield Pet Hospital

Update 10/11/16: I had a very good conversation with the practice manager, Linda. She listened to my concerns about that particular employee and let me know that they will be addressed. I would hate for one employee to sully the entire practice. I am more than willing to give them another try because my dogs received excellent care from our vet tech and vet. I submitted an appointment request online for both of my dogs. They called my husband to confirm. Everything was set. I called the day of, and they said they didn't have an appointment for us. I had my husband check the confirmation email, and we were right. He called them back, and it turns out that the receptionist wrote down the appointment on a piece of paper and never put it into the scheduling system. He confirmed that it was for dogs. When we got there in the rain during Hurricane Matthew with two dogs, the receptionist said my other dog, who hates rain, was there for moral support. No, he's there for an office visit. Why would I bring a dog to the vet in the rain for moral support? After two confirmations, she only put the appointment for one dog and not two as we specified. This practice would be much improved if they reiterate the importance of attention details with the receptionist who is obviously not doing her job. Anyway, the vet tech and Dr. Joy were great. I'm mixed in whether I would want to continue going there.