I called for an appointment and in less than 24 hours called to cancel the appointment (job was scheduled the following week). When I identified myself and location, explaining I needed to cancel, the guy hung up on me! My wife was feet away and could even hear the phone click.
I imediately called back and asked if we had been disconnected. His response, "...well probably" and blamed it on poor cell service. He then assumed I was taking my business elsewhere and said in a very sarcastic tone "you can call terminex, you can call these people or those people, but in the end you'll circle right back to me."
No thanks, I simply wanted to cancel the appointment. If the work performed is anything like the phone scheduling and inability to converse like an adult, I'd rather take my business elsewhere.
Potential customers beware.
All USA
I called for an appointment and in less than 24 hours called to cancel the appointment (job was scheduled the following week). When I identified myself and location, explaining I needed to cancel, the guy hung up on me! My wife was feet away and could even hear the phone click. I imediately called back and asked if we had been disconnected. His response, "...well probably" and blamed it on poor cell service. He then assumed I was taking my business elsewhere and said in a very sarcastic tone "you can call terminex, you can call these people or those people, but in the end you'll circle right back to me." No thanks, I simply wanted to cancel the appointment. If the work performed is anything like the phone scheduling and inability to converse like an adult, I'd rather take my business elsewhere. Potential customers beware.